Survey Info: One Call (One Kall, Huppins HiFi)


One Call (One Kall, Huppins HiFi)
W. 418 Riverside
Spokane, WA 99201
Phone: 1-800-340-4770
E-mail: onecall@iea.com
 WWW: http://www.onecall.com Customer Comments:
Sunday June 14, 1998

I ordered the Atlantic Technology 254.1 SR surround speakers from One Call late Tuesday evening. They arrived by Friday morning via Fedex two-day air, double-boxed as always so no problems to report. One Call also matched the price of another online company (dropped the price by about $25 including shipping) for a whopping 47% off of list if you include 2-day air shipping and 51% without shipping. As always they provided me with a Fedex tracking number when I requested it the next day.
Monday June 8 , 1998

Onecall has changed it 15% return policy. If you buy it and it works, you own it. They say they will happily take returns on any merchandise that does not perform as intended. This was all told to me up front without an order in their hands. It seems fair to me. Also, I ordered on a Wednesday and was told my purchase would be in my hands Friday (Washington State to Maryland) it was, and in perfect condition. I would use them again without reservation.
Thursday May 28, 1998

I ordered a relatively inexpensive SONY 'Pressman' cassette recorder. They were very courteous and straightforward. The delivered (FedEx) price was excellent and the unit arrived exactly as promised. I was impressed by how well I was treated even for a small-ticket item.
Thursday May 28, 1998

Bought an expensive camcorder from them. Best price, excellent service, knowledge, accurate shipment. Will buy from them again, will recommed to my friends.
Tuesday May 26, 1998

Talked to Rick several times never a problem.. Cancelled an item 2 weeks after I ordered it cause they still have not received it in stock, no problems doing that.. I always check with them first.. When Rick says I will receive an item, I receive it on time...
Wednesday May 13, 1998


I just got my Sony SDP-EP9ES delivered yesterday from One Call, and am totally satisfied. A few reasons:

1. I talked to them several times about my order before making it, and got consistent answers each time. This should be a given, but sadly, this is actually unusal enough to comment on. They were not pushy and actually seemed concerned that I be happy with my purchase.
2. Got a great price
3. I placed my order on Friday and was told it would be there the next Tues. It arrived FedEx 2nd day on Tues morning, double boxed and in perfect condition.

I'd not hesitate to order from them again in the future.
Wednesday May 13, 1998

I purchased a receiver and speakers from OneCall. They were reasonably patient with several information/quotation calls before the order was placed, and were knowledgable about what they were selling, with only soft attempts made to sell up. One item was out of stock when ordered, and came into stock when promised. I recieved a courtesy call the day the order was shipped. The equipment arrived via FedEx one day later than promised. Everything was double-boxed, and a good thing too as the outer box had been damaged, with a huge corner taken out of it.
Thursday May 7 , 1998

Ordered a Sony Minidisc player/recorder. Pleased with the service, delivered on the day promised. Good price. The only "caution" I can tell people is that their return policy is 7 days for defects only. Fortunately, I did not need to return the item. I think it is very important that companies have a good return policy.
Thursday May 7 , 1998

Had a very good experience ordering a receiver from One Call. Product arrived on time and double boxed. The only small bit of advice is that even though they qoute a price a day or two before you order, check the web page on the day that you order because the price may have changed. Also, when asking for a price qoute, get them to be very specific about shipping costs. The shipping costs I was qouted started at a low of "around $23" and ended up being $30. Small details, but for those pinching pennies like myself, precision is important. I will purchase from them again without hesitation.
Wednesday May 6 , 1998

Rude salesman. High prices. Yeeeeck! Found low price at Shop4 and asked for better price. Saleman got nasty. Price was $100 over. I found best price at Uncle Stereo.
Wednesday May 6 , 1998

Ordered a Panasonic A110 DVD player on a Wednesday, they said that it should arrive on Friday, it did. Excellent price and service. I would do business with them again.

Sam
Saturday May 2 , 1998

This is an excellent company. They are very friendly on the phone and have excellent prices also. I highly recommend them to all!!!
Wednesday April 29, 1998

Great experience. I ordered an Infinity CC-3 from them on Saturday and it showed up on Wednesday as promised. Not only did I get great service, quick shipping in a double boxed containter, I saved over $80.00 off of the best price I could find locally (and I live in a major metropolitan area!) even when you consider the shipping charge. Highly reccommended.
Thursday April 23, 1998

I talked to Ralph at One Call and he was very helpful. I ordered the Atlantic Tech 350THX speaker system. They had the best price I could find at the time. The seven boxes came two days later (they were NOT double boxed) and were in good condition. (FED-EX does not throw them around like UPS does). I would/will order additional items from them in the future as long as I get the same service as I received on this order. I do recommed them and would like it if you would let them know I refered you to them.
Thanks,
Mike
Sunday April 19, 1998

I purchased a 51 inch Pioneer TV from One Call a year ago. The shipping time was forever. Screen had a defect but One Call didn't give a rip. No customer service!!! Avoid this place. I would suggest purchasing ultra heavy equipment like a large screen TV locally if possible. I learned the hard way. (It didn't make any sense to spend the big money to ship it back for repairs)
Sunday April 19, 1998

Ordered a Denon 3200 and various cables from then at 5:30PM east coast time on Wednesday. Had my gear in perfect condition (double boxed, factory new) by 10:30AM Thursday for $32 shipping! Dealt with Ralph. He was very knowledgable and was willing to take the time to work with me on the order. No rush to get off the phone at all.

I've dealt with Onecall 3 times now with excellent results. Highly recommended!
Tuesday April 7 , 1998

I've ordered speakers, cd players (home and car) and two camcorders. I've had great service and found prices much lower than retail and other mail order houses.
Tuesday April 7 , 1998

I have ordered several times from One Call. Every time the product arrived on time in perfect condition. Only make sure that you are %100 sure of your purchase. I tried to return a preamp but they would not let me even with a %15 restocking fee. I was a little disappointed, but I didn't feel it was their fault. I guess they lose to much if they accepted returns. Very helpful people and good prices.
Tuesday March 31, 1998

Excellent Service, Great Prices- I bought a Kenwood cd changer for $250 delivered (compared to $450 locally) I have referred 3 people since then that have all been equally satisfied

AAA+++++
Monday March 23, 1998

Ordered a 50" Hitachi RPTV from One Call, received the set in 4 days (as they said), at a total price 65% of what it would have cost at local stores. TV arrived in perfect shape, other than it did not have the Oak trim I was sure to have specified (otherwise, set was identical). Upon further genial discussions with One Call, the situation was totally resolved to our satisfaction. These folks are very knowledgeable, very customer focused, and don't blow you off impatiently concerning questions you might have. If they have the component I want, I am making only "One Call".
Friday March 20, 1998

This place is the real deal. I'm an Auditor and skeptical by nature so I was hesistant to use mail order. However, I was very surprised and pleased by this company. I ordered a DVD/Laserdisc player from Tom with Saturday/overnight delivery and got a great deal. The unit arrived on time and beautifully new and factory sealed as promised.

I was so pleased with the pricing/service that a few days I ordered a Dolby Digital receiver from Tom with overnight delivery at a great price. I had intended to wait a few months. Again the unit arrived new, double boxed, etc. While ordering the unit I asked Tom to email me back a FedEx tracking number and he was unable to do so. It was a moot point because the item arrived on time but Tom still took the time to call me and apologize. I wonder if the companies from that big city in the east ever apologized to anyone...

Thanks to OneCall and Tom I have now completed my home theater without being shafted by retail pricing. I will definitely consult them in the future when making audio/video purchases.
Thursday March 12, 1998

Extremely pleased with my experience with One Call.

I purchaed a VCR from them. Tom was the saleman. The product I wanted was not in stock, but should arrive in the following week.

Tom, called when it arrived, they did not charge my credit card until the product shipped. It arrived on the day they said it would. It arrived double boxed.

Everythig was perfect, the product, the salesman, the experience.

Tom even called me back to let me know the product had shipped!
Monday March 9 , 1998

I was extremely pleased with the service I received from OneCall. The telephone rep was knowledgable and polite. The prices are excellent!!! I saved several hundred dollars on a trio of NHT speakers, and purchased a Harmon Kardon AVR40 for $100 less than the price at my local Circuit City-- including shipping. Everything arrived in great condition, double boxed, in two working days. I only wish that OneCall would offer a wider variety of manufacturer's products. In the future, as long as they have the product I want, I probably won't even bother shopping around for a better deal.
Friday March 6 , 1998

Rick at One Call was very professional, courteous and knowledgable in assisting me with my Toshiba DVD purchase. Ordered on Tuesday, March 3 and received on Thursday, March 5 as promised. On top of that, it came double boxed, and the prices can't be beat. One Call has found a permanent customer in San Jose,Ca. Reginald@supertex.com
Monday March 2 , 1998

Ordered Denon AVR-3200. Ordering, shipment, and delivery uneventful. Saved $280 off local retail (including tax)!
Sunday March 1 , 1998

Very knowledgeable and helpful with competitive prices and quick response. I recieved everything I ordered in 2 days.
Sunday March 1 , 1998

I've bought three pieces for my new system from One Call, and could not be more satisfied. Excellent service, same day shipping, best prices available, very friendly-no pressure sales make it a stress free environment. Best of all, the post purchase questions were welcome when I had a question here or there regarding my purchase. No room for improvement with One Call, I'll be buying a complete system from them by the time "Titanic" eventually hits home video this December :-))
--
webmaster@songofsolomon.com
Friday February 27, 1998

Talked to Ralph, purchased DD Yamaha receiver $500 below what I could get it for in Denver. Did not know what type of centre channel to buy because of JBL Studio Monitors. Ralph suggested Infinity CC3 because of adjustable crosssover. I was told about 15% return policy. This was my first time using mail order. I am very pleased with the service and advice I received. The CC3 sounds great (at a great price) and will do all my future buying from One Call. Great Job Ralph!
Friday February 27, 1998

I price compared for an Onkyo 939 and a pair of Atlantic Technology 254.1 surround speakers. One Call wouldn't price match against certain vendors (made several references to this list as a source of good information) but they ended up being only ~$10 higher on the package vs any other vendor. The difference was FedEx shipping vs UPS ground.

I placed the order on Saturday, they shipped on Monday. Tuesday I called for the airbill number, which they gave me after confirming my identity. The double boxed package arrived on Thursday. Both the speaker box and the receiver box appeared to have been opened and resealed, but the contents looked factory fresh.

After many hours setting it up, I have gotten the receiver operational, using the new speakers. All appears well.
Sunday February 22, 1998

Excellent. I wish that I had called this company first. INTEGRITY and HONESTY will be found with a call to this company. (must be something about living in the Pacific Northwest)
Wednesday February 18, 1998

Unlike most of the other companies I called, One Call, was willing/able to provide technical/customer information on the product I requested. Once I decided to order, it arrived as promised in a factory sealed box and works great. They beat my local retailer by $250 on a Denon receiver. I will use them again and would recommend them to others.
Friday February 13, 1998

The quick delivery is the only good thing I have to say. The "discount" esp on big-ticket items is minimal. My component arrived with no warranty card. When it started to malfunction One Call did not respond to my queries. Finally they refused to issue a return authorization number. Get a written policy statement on after-sales service and returns from this bunch before you buy.
Thursday February 12, 1998

SLV-695HF VCR ($247) in stock on Fri. Shopped around. Called Mon to order. Out of stock, but have next model. Got best price on SLV-775HF VCR ($248) including 2day FEDEX. They checked stock and had units available. Ordered with Wed ETA. No delivery on Wed, called to get bad news. Back-ordered, but never expected to arrive. New models won't arrive for 2 months. No explanation as to why order was taken if couldn't be filled. No consideration ($$$ off) on next higher model in stock. No satisfaction.
Tuesday February 10, 1998

I purchased an Atlantic Technology 350 system from One Call. One Call did an honest job with a great price, shipping, and delivery on the day expected. The saleman was low pressure and helpful. I will buy from One Call again.
Saturday February 7 , 1998

Offered a terrific price and delivered on the day promised. The sales people were courteous and helpful.
Friday February 6 , 1998

Excellent results. I ordered an AC-3 receiver that arrived double boxed. I ordered it for three day delivery and it arrived in two days. Thomas was friendly and informative. Prices are FANTASTIC! I will shop here again
Thursday February 5 , 1998

This company features friendly low pressure service, very good prices, and prompt delivery. I purchased a Sony DVD S3000 from this company recently and received an extremely competitive price, including FEDEX shipping. I liked that ! This company is a breath of fresh air in comparison to the seedy New York based mail order outfits which feature rude, bored sounding sales clerks. They typically quote you a high price and then reduce it if you give them the impression you can get a better price elsewhere. My advice, go the Onecall and the best, or close to the best price everytime, with outstanding service to boot.
Sunday February 1 , 1998

Excellent service, excellent price, delivered on schedule as promised.
Sunday February 1 , 1998

The folks at One Call are the most straight forward in the mail order business. My wife bought a Toshiba 35F90 cinema series TV as a present for me. The first time she had mail ordered electronics. They not only did a great job assisting here in the selection process but also had the best price to boot. I recommended them to a friend, guess what I got a thankyou check in the mail. I've been buying mail order electronics for over 15 years and the only company that comes close is J & R Music World. For me its One Call or J & R.

Rikki lamba
Sunday January 25, 1998

I bought a S-VCR from these guys. Super price, shipped right on time! WILL buy again from these folks!
Friday January 23, 1998

I ordered the Onkyo 830 receiver and cd changer 530 from one call. Before ordering I made sure they were an authorized dealer of Onkyo products which they were. They quoted me the best price out of the companies I called, and they gave me great service to boot. I received my producted in 2 days just as they had told me. I plan on buy more products from them in the future.
Friday January 23, 1998

Third purchase. Excellent. Bought RPTV, 61", delivered on date specifed. Would buy again from One Call.
Thursday January 22, 1998

Execelent prices, excelent service, excelent response time.
Wednesday January 21, 1998

They are well organized, ship the stuff the same day. The ship service they choose is fast than expected. Double boxed. Ralph, mike are all friendly.
Wednesday January 21, 1998

I contacted One Ccall to order a new Harman Kardon AVR85 audio/video receiver based on the good reviews in this survey. Mike with One Call knew what he was talking about and gave me a very fair price right up front. I ordered on Friday, Mike said it would be here on Tuesday, it actually arrived on Monday. The equipment was exactly what I ordered is working great. I highly recommend doing business with One Call. Tom in Houston.
Wednesday January 14, 1998

Very happy with my service. I ordered a VCR on Monday (at a great price, 100 dollars below list), it arrived a day before they said, double boxed and factory sealed. I don't think you can go wrong with these guys. Great service and I'm very pleased.
Wednesday January 14, 1998

Friendly & informative; ships products via 2-day FedEx
Wednesday January 14, 1998

DVD ordered on Dec 30 and received on Jan 2. Double box. Factory box sealed. Recommend to anyone wanting fast service and a great price.
Monday January 12, 1998

Very good!!! Tom was quite helpful. He answered all my questions about the company and was very knowledgeable about the merchandise. He even gave me some tips about the hookup in a later call. For a mail order house they go the extra mile with knowledge and asked for advice. The equipment arrived on the date they said with shipping list enclosed showing the agreed upon prices. When one of the items was out of stock except for a box with the staples removed, Tom called me back and only shipped the item at my request with a reduced (B Good) price. Just got everything hooked up and it works fine.
Monday January 12, 1998

This was the first time I actually ordered from One Call although I have called them in the past to get price quotes. I called them the Thursday before Christmas at around 7PM Eastern time and ordered a DVD player. I ended up asking for overnight delivery and they had no problem with that even at the late hour (about 4PM West Coast time).

They shipped my merchandise same day according to FedEx tracking. However, because of Christmas volume FedEx was unable to move items out of their warehouses because the planes were full. FedEx told me that they would refund the full shipping price but I would have to go through my shipper (One Call) to get the refund. After speaking to One Call they verified with FedEx and IMMEDIATELY refunded the $30 for shipping. It was also great that they sent a follow up letter indicating that my account had been credited. Oh yeah, I finally got the Toshiba 3107 on Monday instead of Friday but at least the shipping was free.
--Denny
Friday January 9 , 1998

A very easy transaction. One Call had by far the best price, quoted a full price including delivery. They double-boxed the component as requested, and it arrived on the day they said it would. I will use them again for my next purchase and would recommend them to anyone.

One suggestion: make sure you know what you want before you call.
Friday January 9 , 1998

I had a very good experience. Dealt with Ralph, who seems to be very knowledgable and helpful. I wanted to by a Harmon Kardon reciever at the lowest possible price, which I think I did. No sales tax for out-of-state shipments. Merchandise arrived in 3 days in the original carton.

John Christoffel, Oklahoma City, OK
Wednesday January 7 , 1998

I have been very happy with One Kall, however I had a bad experience over Christmas. I called to order a couple of DVDs (I've ordered several times from them before), and was very rudely told that they aren't interested in my business unless I'm ordering a Player along with the movie during the Christmas season. I can understand the reasoning, I can't imagine they make much off a few DVDs, but I was offended they would treat a past customer like that. Allthough I won't order DVDs from them ever again, I still would reccomend them for anything else...
Tuesday January 6 , 1998

I ordered a universal remote, and received the product in a timely fashion and at a great price.

Side Note: Sometimes this company can annoy you by requiring a phone call to get a price quote (instead of being able to do it via e-mail)
Wednesday December 31, 1997

I choose to mail order from One Call after reading so many positive comments here. Glad I did. Both orders came on or before the date they promised (3-4 days). Great price too! Make sure you know what you want. Consider the price they offer, I don't blame them for the return policy. Someone has to pay for the loss due to un-defective returns.
Monday December 29, 1997

Moderator Note: For the sake of breviety, the following comment contains only segments of the origional.

The first problem I had was that they do not allow for the return of car audio equipment for any reason. Even if it is defective. They did not volunteer this information. I had to specifically ask about warranty and return information. I feel that this is wrong. I believe that almost everyone expects to be able to return equipment that does not work properly. The fact that they did not volunteer this information when they knew that I was making my first car audio equipment purchase from them is misleading. I have a suspicion that unprepared people could be burned by this.

The second problem that I had was that there was no warranty card with my order. I have called and talked to Tom twice about this. They would not permit a return and they would not provide a warranty card. Tom told me that warranty cards are just so that companies can receive demographic information about their customers and that I don't need it. However, if I really wanted one, he suggested that I call Sony directly. He also said that because they don't accept returns, I can get my Sony car CD player fixed without a warranty card at any authorized Sony dealer by just showing my receipt from One Call. This is a lousy response. I could not believe the type of service that I was getting. If I hadn't read the other positive responses from this site, I would have definitely thought that One Call was a shady, unauthorized dealer of audio equipment.

My third problem was that my Sony box did not come sealed. When I told Tom that I had no warranty card and that the Sony box did not come sealed, he said that no audio equipment ever comes sealed. What the hell is he talking about? I have audio equipment by Sony, Marantz, Klipsch, Adcom, and B&W. They were all sealed when I received them - both from mail order and at retail stores.

I have noticed a small number of extremely negative reviews about One Call. I am currently of the opinion that most people have favorable comments because they are requesting generic products that require very little attention. However, once a problem arises with One Call, I bet the percentage of satisfied customers is very low. They did nothing to resolve any of my issues. They did not even provide constructive advice or words of support.
Monday December 29, 1997

Ordered a Toshiba 2107 DVD player from them. It arrived in 2 days, as advertised, in a very sturdy double-box and with a price that couldn't be beat. They were also relatively friendly on the phone. After a horrible mail order experience with the unfriendly people at Reference Audio Video, I was about to swear off buying electronics in this manner. One Call has restored my faith in the process and will receive my business again.
Monday December 29, 1997

Ordered 3 items late afternoon Thursday 12-18. Promised delivery Tuesday 12-23. Arrived (early) Saturday 12-20 packed in a larger box with styrofoam peanuts (I had forgot to ask about doing this). Good service, good prices, reputable company.
Monday December 29, 1997

If you know what you want, get it here. Courteous service and super fast delivery. I ordered Cal DX2 from this place for $535 delivered, including 2nd day Sat. Fedex delivery! I gave them a call on Thursday, received it 9 am on Saturday. What can I say. I saved over $150 on the unit. Make sure you know what you want though, they will charge 20% restocking fee if you return a nondefective item. When I need to make a purchase, I will always call this place first.
Monday December 29, 1997

Excellent. I purchased a new Toshiba DVD player for christmas paid a fantastic price and received it two days later, across the country seattle to connecticut. I love these guys and will use them when I upgrade to Dolby Digital components this spring. Do yourself a favor and call these guys before buying from anyone else you'll be glad you did.
Monday December 29, 1997

I ordered a Pioneer laserdisc player, and received it two days later. The price was great, and the operator was friendly.
Tuesday December 23, 1997

second order in a month different sales people both were helpful and knowledgeable products arrived as promised and on time

Wednesday December 17, 1997

I ordered a Sony EP9ES Dolby Digital Decoder and some Audioquest cables from One Call last Friday (12/12). I was promised receipt of the goods on Tuesday (12/16). On Tuesday, all items were delivered as promised in brand new factory sealed cartons. Service over the phone was excellent. When I first called to check on the price, the salesperson was knowledgable and very helpful. He also informed me that the salespeople are not on commission, so it didn't matter who I talked to when and if I called back to place an order. This was nice, no high pressure sales garbage.

Overall, service was excellent. They offered one of the best prices in the country and delivered as promised. I will be buying a new Toshiba 3107 DVD player next month. One Call will definitely be getting that order!
Friday December 12, 1997

This was my 1st experience w/ Mail Order and it was great! Mike (and Rick) @ One Call were extremely knowledgable and helpful. Ordered a Sony Hi-8 camcorder (pricey!)and saved OVER $400 vs best price locally. Placed order yesterday noon and paid extra ($15) to ship 'overnight'. Got here @ 3:00 today (thru a moderate blizzard I might add!) Added a 5-Year warranty for great price. Nice experience...will order from them again soon! I will say that they are quick and to the point(but friendly), so have your questions ready and do some research on what you want prior to your call.
Friday December 12, 1997

Ordered the Onkyo TX-SV828 THX (B-Good) from them and received it one day before they said it should arrive. They were very pleasant to talk to and not too pushy. I will be making future purchases from them.
Friday December 12, 1997

The person on the phone was very knowledgeable. my order arrived in 3 days. They had the lowest price on what I wanted.
Wednesday December 10, 1997

Best price $889 delivered, but back ordered. Actually came in next day - Ralph called me at work and home to get my approval to ship. Arrived two days later, doubled-boxed, in perfect condition sealed in its original factory carton.
Tuesday December 9 , 1997

Purchased a receiver (HK AVR20MKII) on tuesday. They said it would arrive in 2-3 days (i.e. saturday/monday). Arrived on monday, double box, receiver works fine. Good service overall. Negative point: when I asked about the price they didn't tell me anything about shipping cost (I actually thought it was included, but it's not - I had to pay extra $20). Even with a shipping+ price is very good, I think. I would recommend them. Didn't see better company anyway.
Wednesday December 3 , 1997

I ordered a Sony CCD-TR930. They had them in stock at a price $200 lower than local stores and $50 less than other mail order I checked. I needed the camera quick and had it shipped overnite for an additional $10. I placed the order at 1pm (PA) and received it by lunch the next day as promised. They get my vote
Monday December 1 , 1997

Excellent service. I ordered a Toshiba 35" Cinema Series TV on Sunday, they shipped it Monday, and I got it Tuesday in perfect condition. The price was extremely competitive (they matched Costco's price for the model BELOW the one I got!) I talked to two different people, both of whom were polite and helpful. I recommend them highly.
Tuesday November 25, 1997

I just purchased a set of Atlantic Technology 250M speakers from One Call and I'm very impressed. They arrived a day earlier than quoted and shipping was surprisingly cheap for such a heavy set of speakers. The speakers were double boxed. My only very minor complaint is that the outer box (theirs) could not have withstood much more punishment. It was heavily taped together and there was foam leaking at the corners. This may have been the fault of fed ex though. The inner boxes were perfect and the equuipment works great.

They offered a slightly blemished front speaker version for $65 less and the salesperson assured me it would be very minor so I went for it. Boy was he right, I've looked all over them and can't find so much as a smudge.

These particular speakers were offered with a money back guarantee (no restocking fee). Their other products have a 25% restocking fee and this would bother me a bit, but for my experience I'd rate these guys Very Good.
Wednesday November 19, 1997

Very courteous. Do not mail order all that they carry. I wanted to buy a Yamaha RXV-992 and was told the warranty was void if mail ordered. They would sell me a Sony non-ES receiver.
Tuesday November 18, 1997

Helpful and informative - matched best prices on Denon AVR5600 & Boston VRS Pro - shipped in perfect condition via FedEx two day just as promised - Answered several follow up questions after the sale - No wonder they have so many high ratings ....
Monday November 17, 1997

Courteous phone service, great price on Toshiba DVD player, and it arrived sooner than promised. Couldn't be happier.
Thursday November 6 , 1997

I've done business with them on 3 occasions in as many years. Very pleased. Excellent prices; in stock as promised, 2 day delivery as promised. Relatives and friends equaly as pleased.
Friday October 31, 1997

Ralph & Mike were super guy's. Nice experience. Wouldn't hesitate to purchase from them again.
Friday October 24, 1997

I recently bought an ADCOM GFA-5500 power amp from One Call and I was very pleased with their service. I got a great price and they shipped it 2nd day with a Saturday delivery vis Fed Ex and I got it on time. The AMP works and sounds great. I would say that One Call worked well for me and I will use them again when I get around to bying more stuff.
Friday October 24, 1997

I ordered the Aragon 8008BB from One Call and I'm very satisfied. A little high pressure though , But I knew what I wanted. I could of gotten it cheaper elsewhere , but they promised factory sealed and Fed Exed in three days. One Call delivered what was promised.

Although One Call wasn't technically a Aragon authorized dealer, It's sister company Huppins Hi-Fi is. Aragon assured me that they would honer the warrenty before I purchased my unit from them.

Cheers
Wednesday October 8 , 1997

Great service and friendly staff (Mike). They shipped what thet said they would and on time. I was most impressed that I got my order in only 4 days as I live in Canada and the goods did have to clear customs. I would not hesitate to order from them again.
Monday October 6 , 1997

Ordered a Toshiba 3107 at an unbelieveable price and was at my door 2 days later. Very curteous and friendly. Highly recommended.
Wednesday October 1 , 1997

I ordered the Panasonic DVD-A300 for a fantastic price and had it delivered to my doorstep within a couple of days.
Wednesday October 1 , 1997

Great experience. Called them up after looking at some B goods on their web page and they confirmed who the manufacturer was for me and gave me model numbers. (Carver CT-28v and AV-405) Called them back a couple days later to place my order. They shipped it that day and it was at my door the day after. Couldn't find even a scratch on the equipment either.
Monday September 29, 1997

Ordered a H/K 80MKII and a ADP 303. Price for both under $1000. Promised by Wednesday, arrived on Wednesday. Harman Kardon was "B" goods but other than a couple of minor blemishes it was A-plus. Good sales staff Van was who i dealt with. I was weary of mailorder not any more.
Tuesday September 23, 1997

Got my Denon receiver and Toshiba DVD in 3days at the best price I've found anywhere. Highly recommend them.

Bob
Sunday September 14, 1997

I made 2 purchases at Onecall in the last 2 months and I'm very happy. An A/V receiver and a Sony car cd receiver. Got a fantastic price on both. 2-day shipping. Dealt w/Thomas- very helpful. Two things however: Know what you want to buy and ask plenty of questions. Onecall does NOT have car stereo install kits.
Wednesday September 10, 1997

Didn't have item that I was really interested in (6 1/2 Clif Designs compenent speakers), so I had to settle for 5 1/4s. He tried to recommend Infinitys, but I had my mind made up.
Wednesday July 30, 1997

I had a problem with a Pioneer DVD player they sold me. Their response was very unhelpful, and weeks later I still don't have a working player. Their only remedy after buying a product is 15% restocking fee -- even if the product has fatal design flaws. Buyer beware, and don't buy from THESE guys!
Wednesday July 30, 1997

Very Friendly sales people and they work with you a little on price. They are the cheapest I have seen yet on equipment!

FYI: Ask about the return policy... Make sure you want the equipment before you buy it.
Wednesday July 30, 1997

Have ordered twice from OneCall. Will order another set of speakers soon.

Good price, prompt service, knowledgeable. Ask for Ralph.
Saturday July 26, 1997

Ordered a pair of Infinity speaker at an extremely good price on Wednesday. Speakers arrived Friday, everything works fine. Also asked a quote on Kenwood 1080 receiver, Bill told me it is sold out and if I like they will put me on the waiting list. There is no charge and no obligation to be put on the list. From my experience this is one of the best mail order company that consistently give me excellent prices and service.
Friday July 25, 1997

If they have the brand you want, get your best price quote elsewhere and then call One Call. After a lot of trouble with another mail order company, I called One Call and they matched the price on a pair of Infinity SM105 speakers. They were friendly, professional, and promised me the items were in stock and would be shipped out that day. I checked with FedEx today and, like they promised, they are on the way. This is a great company.
Wednesday July 23, 1997

Best pricing I found on Onkyo AC3 (Dolby Digital) decoder box. Ordered on Friday, arrived on Tuesday via two-day FedEx as promised. Quotes on DVD players appear to be just as low and perhaps best prices out there. AC3 decoder arrived in good shape, sealed box, full manufacturer warranty.
Fri, 2 May 1997

I ordered a receiver and changed my mind shortly after it arrived. Since I had not opened the product box, and wanted to exchange for a different receiver, they were willing to reduce the 15% restocking fee to 5%. Although I had to pay the return shipping and the restocking fee, I was dealt with in a friendly and professional manner. Only complaint is that they should have mentioned the return policy/restocking when I place the first order.
Thu, 29 May 1997

I am writing this letter to vent my frustration with One Call as well as explain my position as why I will never order another product from your company. Sometimes it is difficult to know whether a mail order company is trustworthy but after reading the good remarks about your company I decided to place an order for a Denon 3200 receiver. However, after my experience with One Call I will do my future business elsewhere.

Approximately a month ago, lightning came into my house through the cable. The items damaged in this storm were a TV, two VCR's, a surround sound decoder, and a 120 W amp. The surround sound decoder and amplifier were not repairable so after reading about various receivers I decided I would get a Denon 3200 receiver. I live in a small town so it is somewhat difficult to purchase many electronic items locally so mail order is this best way to go. After reading favorable posts about One Call, I decided to order a Denon 3200 receiver. On Wednesday May 21, I placed an order with Mike. He quoted me a price of $954.00. He also said he would call me if the item was out of stock. The next day he called and left a message on my answering machine stating that the item was out of stock and to let him know whether or not I wanted to purchase the Denon 3200 through One Call. I returned the call that same day (Thursday) and Mike told me that the distributor was out of stock on the Denon 3200 but would have another supply by the middle of next week. I told Mike that if they would match J & R's slightly lower price that I would like to continue my order with One Call. Mike agreed to this. I then asked him what my new order number would be and he stated that he didn't know at that time, as he would have to do a new purchase. This phone call occurred on Thursday May 22. If I had been wise I would have told him to cancel the order right then and there. However, I assumed by then end of the next week I would have this receiver.

As I have stated earlier, my electronic items were damaged by a lightning strike. These items are covered under my insurance policy, which includes replacement cost. On Wednesday, May 28, I received a call from an individual who works with insurance companies on replacing items. He has direct access to electronic distributors in purchasing electronic equipment. I spoke with him at approximately 12:30 p.m. eastern time. I told him about my purchasing the Denon receiver through One Call and he said that he could get it cheaper through his distributor. As he was working directly with the insurance company, I told him I would call One Call and see if I could cancel my order and then get back in touch with him. I then proceeded to call One Call. I believe I talked to Ralph (I couldn't swear to it in a court of law but it sounded like his voice) and asked him if my order had been shipped. He said that it went out this morning and I should receive it either Wednesday (May 28) or Thursday. I then proceeded to call the individual working for the insurance company and state that I didn't need him to find the Denon 3200 receiver as One Call had already shipped this receiver to me. I then called the insurance claims adjuster and stated that I had purchased this receiver. Looking back, I never should have called her, however, I trusted the individual at One Call that the receiver had been shipped.

After I returned from work on May 29, there was no box left in the garage or no note from Federal Express stating that I had a package. As the individual I spoke with at One Call the day before had stated that the package would be at my house on Thursday at the latest I decided to call One Call. Mike answered the phone and I asked him if the receiver had been shipped. He at first asked me if I changed my mind on this order and I then told him what I have written earlier about the price change and that I continued my order. My guess is that Mike never wrote another order. He also stated that the distributor had run out of Denon 3200 receivers and it would be next week before he would have any receivers in. He then asked me if I would like to continue the order. I then stated I would check with the man working for the insurance company with replacing items and then get back with him. After thinking about how One Call has totally botched this purchase, I decided I would go ahead and then call back and cancel the order. Ralph then answered the phone. I told him I would like to cancel the order. Ralph stated that he would have to check with the distributor to make sure of the status of the order. Ralph also stated that the computer at One Call showed that the item has been shipped as far as One Call is concerned but he would have to check with the distributor first before he could cancel the order and perform an internal return authorization. As it was after five o'clock on the east coast, which is where I live, Ralph said he would have to wait until the next day to confirm the status of the order with the distributor. Approximately ten minutes later, Ralph called me back and stated that Mike had already performed an internal return authorization last week and that my order had been cancelled last week.

There are several elements of this whole miserable process that have me very disgruntled at One Call. First, evidently after Mike had performed the internal return authorization he never reordered the reciever even though I had instructed him to do so and we had agreed to the new price. Second, I was told that the receiver had been shipped when in actuality the receiver had never been reordered. I do no understand why since according to Ralph a internal return authorization had already been performed. Third, Ralph first tells me that according to One Call's computer that the item has been shipped and then later he calls me and tells me that an internal return authorization was done last week and the order had been cancelled then. Perhaps One Call's computer system needs to upgraded in order not to give out conflicting reports. Or perhaps the salespeople at One Call do not understand the computer system. Perhaps Mike didn't like the lowering of the price and didn't order it for that reason. In any event, these errors have left me frustrated and angry at your company. Fourth, do not tell customers that the item has been shipped when in fact you do not know. Check with the distributor first. If he has shipped the product, then tell the customers that it has been shipped. This is very misleading and frustrating to the customer. However, in my case the salesman shouldn't have had to check with the distributor as my order had been cancelled. Fifth, I do not understand why I was told that the receiver had been shipped when the order had been cancelled a week ago. Ralph stated that even though his computer at One Call had shown that the item had been shipped that the distributor may not have shipped it yet. If this is the case, I never should have been told that the receiver had been shipped. Especially since the order had been cancelled a week earlier. And finally, Ralph had told me over the phone that it would take a little while to call the distributor in the morning because he was going to be short handed and had to help other customers first. This made me feel as my order wasn't nearly important as all those other customers. I can understand perhaps for local customers you might want to help first but I would have thought a customer who tried to purchase an item a week ago would have very high priority. I guess I was wrong on that matter as well.

As stated earlier, I am disappointed, frustrated, and very angry at One Call. So much so, I will never even attempts to order another product from One Call. I do not care for your disorganized and misleading statements that One Call's salesmen have performed with this attempted purchase. If your company is this disorganized in their mail order department or your computer system is this messed up, it is my opinion that One Call needs to get out of the mail order business. I have mail ordered many items in the past and have never had any problem with any of the companies because I like to deal with reputable companies. I thought One Call was a reputable company but that turned out not to be the case. To put a final nail in the coffin, Ralph suggested I try Sound City as a mail order source for the Denon 3200. I called Sound City and they do not even carry the Denon 3200. Even when your Company tries to be helpful, they fail miserably. I know I have made my last call to One Call.

Tue, 10 Jun 1997

great experience
Tue, 17 Jun 1997

I received a defective receiver from them (kenwood 990d). I spent a lot of time talking to a customer service rep (Tom?). I tried everything that he suggested to correct the problem. Since my first call was before the 7 day defective return policy expired I was ultimately given an RMA number. Tom seemed quite put out when I refused to exchange the receiver (there were multiple things wrong with it) and said that I would only be given a full credit if they could confirm that it was defective.

It took over a month for their service department to test the unit. They did find it to be defective and I received notification that a credit would be issued. I won't get the statement for that card until the end of June, I'll check it then to see how long it actually takes to post the credit.

It seems to me that a month is an excessive amount of time to hold up a big chunk a customers credit (~$800). They should have been able to examine the unit and determine the problem much more quickly than that. It only took me about 1/2 hour to figure out that I couldn't easily correct the symptom.
Wed, 18 Jun 1997

Excellent price and service, even if problems with equipment occur. Highly recommended.

awbdrn@sprintnet.com
Tue, 24 Jun 1997

great prices & service. bill and thomas are great if paul isn't available.
Tue, 24 Jun 1997

my second order with onecall. fast and fantastic pricing. third order is in.
Wed, 25 Jun 1997

Very Satisfied by service, product. Also happy with their knowledge of the products they sell.
Mon, 30 Jun 1997

Good service, sending the mechandise on time.
Sun, 13 Jul 1997

Straightforward transactions. Friendly, on time shipment.

Tue, 15 Jul 1997

2nd purchase from One call. Ralph assisted me. Product was out of stock and on order. He called me a week later to see if I were still interested. Order sent, received as promised. Very knowledgeable about products which they carry. Helpful, courteous.
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