Survey Info: J&R Music World


J&R Music World
Dept. SR1192
59-50 Queens Midtown Expressway
Maspeth, Queens, NY 11378
Phone: 1-800-221-8180
Customer Service: 718-417-3743
Customer Service: 800-426-6027
Customer Service: custserv@jandr.com
WWW: http://www.jandr.com/ Customer Comments:
Saturday May 2 , 1998

Very good and honest service, a great place to buy appliances, mid-fi electronics, computers and accessories. But, they wouldn't know a good speaker system if they tripped over it, the best stuff they carry is Velodynes budget subwoofer line. They will gladly haggle over price and I have usually gotten them down 10 to 20% where markups warrant it.
Sunday April 5 , 1998

After doing countless hours of research on the latest Dolby Digital receivers, I decided to buy a Denon AVR-3200. I called J&R's after getting a variety of prices from other reputable mail-order companies. I was curious to see if they did indeed match prices. Needless to say, they matched the lowest price and then some! They even offered to upgrade the shipping to 2nd day Fed-Ex at no additional cost. Rick, the salesman, was friendly and easy to deal with. He was not pushy or arrogant. The receiver arrived on the day promised. If you are looking for an outstanding Dolby Digital receiver, give the Denon a try. It is absolutely amazing!! As far as J&R's is concerned, I would not hesitate to order from them again. They are a class act with class products!!

Audiophile in Indy
Friday March 20, 1998

Ordered a Denon DRM-740, quoted 349 + 5% shipping, talked into 325 shipped (Dave x1037). Deck came quick (upgraded Fed-Ex 2 Day), but was broken. I'm not sure about the packaging for a new deck, but the box the deck came in had only a wimpy piece of tape across the top, made me suspicious. Called about return, was told, no problem, return and we will credit your return postage and get a new one out. Shipped back Monday, called on Saturday: Told me they received the deck, and would credit my credit card later, I said, no they were supposed to send me a new one! After waiting, he confirmed that. I mentioned about crediting the return postage, he said, well, ok, do you have a receipt? I did, so now I need to fax the receipt for this one. He thought they would ship the new deck out Monday (today Sunday), I'll let you know. Overall, the people I have dealt with have been nice, albeit a bit inconsistent.
Friday March 13, 1998

I have dealt with J&R for over ten years. They used to have the best prices in the tri-state area but have gotten pricey in recent years. They still have the best selection of audio and video gear. You can get the best information and price from an audio salesman there named Gary Melee. He's not in mail orderbut in the audio salesroom. You can call there direct and get mailorder. Highly recomended! On top of being informed and knowledgable, Gary is a no BS guy. He will give the straight scoop on anything involving audio. In addition he always trys to give you the best price he can.
I just picked up a closeout on an NHT SuperOne speaker and the price was the best. There is one caveat about the organization that all buyers should be aware of, "they will hassle you on returns".
Monday March 9 , 1998

Excellent mail order outfit. Dealt with salesman Richard for a Sony DVP s-3000 DVD player. These players were hard to get as they were being discontinued. Richard gave me a decent price, about 12% off retail. The pleasant surprise was that he upgraded me to Fed-Ex and I got the player in 3 days, double boxed and in good condition. Only complaint is that they quote close to retail and you have to haggle over the price. I recommend J&R and Richard @ ext 1011 heartily for your Audio Video needs. - Sid
Sunday March 1 , 1998

I Ordered a Yamaha YST-SW300 subwoofer by phone from J&R on a Friday night. The salesman was low pressure, but not particularly warm. I was given an order number for follow-up inquries and told that I would get delivery the following Thurs by UPS ((I live in Mich; J&R ships from NY). I e-mailed J&R customer service the following Tues to ask if the speaker was shipped. They replied promptly telling me that the speaker was shipped Monday and included the UPS tracking number with their response. The speaker arrived exactly when promised. It was double boxed and in perfect condition despite its 65 lb shipping weight. Based on this experience I would buy from them again.
Sunday February 22, 1998

After many hours of research on mail order companies, I purchased a Dennon AVR-3200 from J&R World. Spoke with Dave, who matched the price I had been given from another authorized Dennon dealer. Upon asking, he upgraded shipping to Fed Ex 2 day delivery, with no extra charge. Called the following day and requested the tracking number for the package, and it was given without hesitation. Recieved my new reciever on time, and double boxed. I would not hesitate to recommend or use J&R for my next purchase. One of the most professional mail order companies that I have ever dealt with. The only thing I suggest you do if you are going to use mail order is to call the manufacturer to verify that the company you are considering is authorized, because if they are not, you will have no warranty. Considered using One Call or Uncles Stereo, but according to Dennon, they are not authorized dealers. Watch your back, and double check with the manufacturer. Happy listening! Kevin
Sunday February 15, 1998

Long, long, long, long delays after I exchanged an amplifier for a more powerful model. Would have thought they'd of been happy as I spent an extra $200 on the bigger amp. I guess they showed me.
Wednesday February 11, 1998

i have used j&r several times over the years. they are not always the cheapest, but have always sent what i ordered. on 12/23/97, i ordered h/k pa5800 (amp) and pt2500 (tuner/ preamp) for $930+. boxes arrived 12/26/97 in good shape. the price was about $500 below c/c.
Friday February 6 , 1998

i orderd a digital camera, but only received an empty box. calls to their customer service department received no merit they could only tell me of their problems. have had me call back at least four times and each call only prompts them to tell me to call back again as the are unwilling or inable to give me an answer. I will have to seek recourse through credit card company or the state attorney general. it appears as though mail order through them is iffy at best
Wednesday January 28, 1998

Prompt delivery, but very bad for return goods.

Try to play many trick to teach me some lession about return goods to them. but i better learn to do not order anything from them.
Thursday January 8 , 1998

I was quoted a price for the Denon AVR-3200 of $899.00, OK I thought they would negotiate so I said I would buy it for $839.00. They said they did not negotiate on Denon. I told them that I had read messages (this page) that they had sold it to other people at this price, he told me that I needed the name of the person that they sold it to at this price. I then hung-up and called Kies Audio Video and they quoted $825.00, I bought it. I am still waiting to receive it because it was backordered, I should have it next week. Kies Audio Video did not have a toll free number, but the guy that I talked to was knowledgeable and helpful.
Saturday January 3 , 1998

I called J&R and asked to talk to James (since he was recommended in their listing) to get a quote on the Sony DVP-S3000 DVD player. I told James that I was shoping for prices. He quoted me a price which of $549 which was neither high or low. Although, the quote ($999) that I got for the Sony STR-DA80ES receiver was $100 higher than other authorized dealers. My experience with J&R is that they always quote you close to retail prices (just look at their catalog), but you can always negotiate. The lowest quote that I got was from Video Plus Audio for $475 but they were out of stock. I decided to call James back and see if they would match the price....which he did reluctantly (he did say that he gets paid on commission and had to put me on hold to talk to his supervisor ). Anyways, he wanted to charge me close to $30 for shipping. I told him that this was unreasonable. So, here we go again.... back on hold so he can talk to his supervisor. He comes back and says that $18 is the best that he can do. This was more reasonable but I've had cheaper S/H. The delivered price came to $493. In addition, the shipping was upgraded to Fed Ex 2 day air (after the purchase) at no additional cost. So, I'm not complaining. In summation, I was happy with the transaction. J&R is a very reputable mail order company. You just have to be prepared to negotiate. When buying through mail order, this is almost a necessity. I would not hesitate to purchase through J&R again and would recommend James.
Michel Berry
Wednesday December 31, 1997

Bought the Mitsubishi SVHS VCR HSU-770 from them. The shipping is expensive, but the price was pretty good and it arrived on time
Monday December 15, 1997

Ordered Denon 3200 on wednesday received it on Friday. Double boxed works excellent and great price $849!

Will use J & R in the future.
Wednesday December 10, 1997

Excellent service and prices. I purchased a Denon AVR-3200 the day before Thanksgiving. They initially quoted the same price as many other places, but a little bit of haggling dropped them from $899 to $839. I ordered next-day USPS shipping and it arrived Friday morning double-boxed. I will not hesitate to deal with them again. A great company.
Sunday December 7 , 1997

I have orderd several electronic items from JRs. They have provided prompt delivery and some of the prices i have been unable to match in Best Buys (worst buys) or the Wiz.
Monday December 1 , 1997

J&R sent me a product different from what I ordered. A phono cartridge was advertised in Stereo Review at a price that was about 10% lower than the J&R catalog price. I called to order and was quoted the catalog price. When I mentioned the magazine price, the guy asked me to wait, and then oferred me the cartridge at 10% lower than magazine price! I said fine and asked for fedex shipping. I was told it would be sent the same day and would arrive in three days. A week later the package arrived. Inside was a cartridge that was a cheaper model from the same manufacturer! When I called, I was told it was the model I had ordered and the right item had been shipped! I try not to shop at J&R anymore.
Friday November 28, 1997

Pleasant and efficient service. I ordered an Aiwa walkman-size recorder on Friday and got it on Wednesday, exactly when they promised. My order was complete and everything was included. It was also packaged well. The shipping charges are a bit steep, but I would definitely buy from them again. Much better than my previous mail order experience!
Thursday November 20, 1997

Excellent price and service. Called them 2 days after I ordered my Denon AVR-3200 and they gave me a tracking No., told me when it shipped, and when I would get it. Just received it today, on time!
Tuesday November 18, 1997

I bought a defective video card from them and they replaced it promptly with no questions asked. I've also bought many tvs and other things from them and it's always been delivered promptly and accurately.
Monday November 3 , 1997

I purchased a Denon AVR-3200 and it arrived as promised about 5 business days later. The reciever was in its original packing and it was placed inside another sturdy box for shipping. They actually beat the lowest price by twenty dollars and I am very pleased with the service. I would use them again and would highly recommend them to anyone.
Monday November 3 , 1997

Moderator's note:
J&R Music World wished to express concern over comments that they claim to have merchandise in stock when they don't. An employee claims that this can happen, but that it is not intentional. He explains that the database used by salespeople is updated intermittently. He continues to explain that a large order may clear out their stock or that items sold in their retail store may not make it into their database for quite some time.
Friday October 17, 1997

These guys are very fairly priced, open 24 hrs/7 days, and they know their stuff. The mail order guys are pushier than the retail store guys (you can order from either- bet you didnt know that!) AND they WILL drop the price if you haggle with them!! Most people dont know that either. Tell them if you saw your item for less and they will usually match it. They ship in sturdy, well insulated boxes and theyre stuff is always factory fresh. My favorite vendor of all of them. Check out their store- clearance stuff is super cheap and they always have some sort of sale running (no- I dont work for them!). Theyre selling a Phillips DCC deck for $99!! its worth it to buy that just to have a D/A or A/D converter/ digital format translator!
Tuesday October 14, 1997

Overall: Wonderfual.
Positive side: Their prices are great! Better yet is J&Rs shipping- I ordered on a late Monday afternoon and received my order Wednesday morning.
Negative side: The people in the shipping area apparently miss rebates and other "extras" that were supposed to be shipped with the merchandise...
Friday October 10, 1997

My favorite mail-order company; competitive prices; fair-to-good selection. Excellent return policy: I recently purchased a Pioneer laser disc player from them. It didn't work. Thinking to save time, I took it to the only local authorized Pioneer service center; 3 weeks later they said: yes, it doesn't work, we'll have to order a manual. I called Pioneer, who said: if it didn't work when you got it, you should have sent it back (thanks a lot). So I called J&R, they said send it back,I did, and they sent me a new, working model within 10 days.
Thursday October 9 , 1997

Good prices and willing to negotiate even lower price to match other vendors. Prompt shipping, my experience on about 7 orders I placed with them it took about 2 or 3 days to receive. Service is good too, one time when I ordered an aps camera there was supposed to be a mailer for free developing. When it did not came with the order it was send to me after a phonecall. Recommendable!
Wednesday October 8 , 1997

I have been buying from J&R for over ten years. They have been honest and always ship promptly. A lot of closeouts and very little hi end but if you want what they sell, you can be sure you will get what you order. A breath of fresh air compared to most M O companies.
Monday August 18, 1997

prompt delivery....friendly,knowledgeable...good selection on not so high end when i enquired on a pioneer elite model rather than the standard pioneer they informed me that they were not the elite dealer just the standard pioneer dealer...no bull straight shooters...i have bought from them a dozen times norelco shavers to bose speakers and laserdiscs i recomend em....
Sat, 3 May 1997

Price was good (Pioneer LD player), they were familiar with the product, they shipped it the same day, it arrived when they said it would, and the didn't hassle me about shipping it to my office instead of my home. What more can you want?
Mon, 5 May 1997

Prompt delivery, willing to negotiate price, but may mislead as to what is in stock.
Fri, 30 May 1997

Good service, but price is OK can find better deal
[Best Viewed With Any Browser] Home | Mail Order Menu | Feedback | Search