Survey Info: Insider's Audio

Insider's Audio
13610 N Scottsdale Rd
Ste 10, Dept 297
Scottsdale Arizona 85254-4052
Phone: 602-483-5398

JL Audio, Infinity, Pyle, Pioneer, Earthquake Annihilator, Atomic, Kenwod, Alpine, Rockford, Toshiba, Blaupunk Atlanta, Pyramid, Kicker, Stllwater Designs, Advent, Crunch, Profile, Sony, Urban Audio, JVC, Bazooka, Clarion, Orion, Precision Power, Soundstream, Power Acustic, Legacy, Jenson, Home audio
Not authorized on all brands
Catalog available
Membership package required ($39.95 one time fee)
Ed McNeil, President
Lifetime Warrenty (anyone want to tell me more about this?)
60 day trial/return (restocking fee applies)
Numerous complaints of not getting membership "gift" or of the "gift" not being what was promised.
Complaints of very poor service after the sale

Customer Comments:

Wednesday March 25, 1998

Do not join up! I did which was a big mistake. I ordered $108 worth af merchindise which I never received or got my money back.

Friday February 6 , 1998

I had to send in two order forms because they lost the first one. The second one only took about 3 months for them to finally send the stuff to me, but they only sent one item and billed me a re-stocking fee on the other stuff they never even shipped. As for my free gift and alarm, my coupons were obviously with the order form they lost, and they told me that there was no way they could now get them to me. Don't even bother calling their "customer service".

Wednesday January 14, 1998

Please, for your own good, don't even consider joining Insider's Audio. I ordered $400 worth of car stereo products (which had to be mailed in since they have no call in service) under the impression they would arrive in under one month. Three months later, after numerous calls to Insider's virtually non-existant "customer service", I was informed that the products which I had ordered were conveniently out of stock. What the hell!!! I sent in a money order, when did they plan on calling me or sending back my money for that matter?!!! Oh, and the supposed excalibur car alarm I was going to receive turned out to be some cheap imitation. Be prepared for a big laugh when you find out what their big$$$$ mystery gift is! Stay away from this hole in the wall.

Monday December 29, 1997

Ordered an audio membership 3/97. Received within two weeks. Previewed catalog(filled with many off-brands, some I've never heard of), decided to return for membership refund. Membership returned 4/97 via registered mail(have signature of person who received at Insiders. Have yet to receive refund as of 1/98. Have personally spoke to person at Insiders about issuing credit seven times. Was first told credit was not given because person who issues credit was out having brain surgery. Last excuse I was given by same person was that her father passed away. (I'm not kidding) I have never dealt with such a poor business with such poor service and would advise anybody else not to either.

Thursday November 13, 1997

$40 for a lifetime membership.......and only two b&w catalogs? I feel VERY cheated...

Saturday November 8 , 1997

Do not order the kit. If you already did just don't buy anything because the stuff never works right. It;s a total rip off.
bassboy666
Fargo ND

Thursday September 11, 1997

It took forever to finally get my "free membership package", only after writing numerous letters to them. The service sucks, and I haven't recieved a single thing from them since I ordered. It was the biggest waste of money I have ever seen. So don't waste yours!!!!!

Wed, 23 Apr 1997

Don't risk it. They have no merchandise on hand. What they do is call in the order and have the items dropped shipped to your home. You pay for the shipping and handling twice.

Fri, 30 May 1997

Bad mailorder company

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