Survey Info: Coast to Coast Camera


Coast to Coast Camera
2570 86th st.
Brooklyn, NY 11214
Phone: 1 800 788-5555 Customer Comments:
Saturday June 27, 1998

Every one that has commented on the crappy service from these folks is dead on the mark...Joshua told me that he had a Sony STDR-DA80ES sitting right next to him and that he would send it out immediately. A couple of days later, I called and talked to the person in charge of 'shipping department' and she said that the item I ordered was on back-order and that it would be a couple of weeks till they could get them. What a crock!
Sunday June 21, 1998

Classic "Bait & Switch." Fradulent business practices. They advertise prices far below others, but (in my opinion) will never deliver the items advertised. Instead, they give the hard sell for other products (with a higher profit margin, I'm sure). I have a recording of them telling me that if I'm going to contact the BBB, they choose not to do business with me! Then they insulted me, told me "not to hold my breath" waiting for my order, and finally told me that are cancelling my order and will not sell me the item advertised. Stay away.
Saturday March 21, 1998


I ordered an SFX-M video mixer. The man on the phone said it was $529.00...I said I wanted it shipped next day air..express, this was on a Wednesday, in the morning. I actually needed the item for someone's birthday the folowing monday...plenty of time huh? He said that to recive it by Friday it was $36.00....I said fine....so that's $565.00. Thursday, no package. Friday, no package. They did not ship it nextday air...he marked it for ground shipment....1-7 days. He knew perfectly well what I said, he charged me for air, yet marked it for regular ground shipment. $36.00, for ground shipment. I called and complained, they said "everybody makes mistakes"! I said, "well apparently you make a lot of them because people are complaining about your service"! she said...her name was Grace, however she had none, she said "Then why did you order from our company!" Nice customer service!
Thursday February 26, 1998

When I first called Coast to Coast to order a camera, I thought I was in for a treat just because I was talking to someone that actually spoke english. He took me right through the sale, tried to push a tamron, sigma, etc. but I was insistent on Canon products and he closed the sale. That was a month ago. Where's my camera? How come it never showed up on my credit card? What a jerk this guy was. I can see him now... "I'll just NOT order this since this guy wouldn't buy a sigma lens."

Don't ever order from them. Ever!

I have even called them various times to check on the order. They have never found the order and never return any of my calls even though I pay long distance fees to call them.

They should be put out of business.
Thursday February 19, 1998

I wish I'd read your site before ordering a $400 item from Coast to Coast. They overcharged my Discover Card by $16.00 from what was quoted over the phone. Discover sided with them when I disputed the charge. I've bought at least ten thousand dollars in audio and computer equipment mail order in the last 5 years from a lot of mail order vendors, and have never had a single billing problem--until I ran into Coast to Coast and Discover Card. My Discover Card has been cut into tiny pieces, and Coast to Coast will never receive my business again.
Monday February 16, 1998

Said they had merchandise they didn't. Said they sent merchandise they did not send. They canceled my order. Charged my credit card and did not enter into their customer service data base. Did not return my calls, they said they would call. Had to dispute charge with credit card company to get charge taken off my account. Best to record all telephone conversations with this company.
Tuesday December 23, 1997

Be very careful. Insist clearly what you truly want. No substitutions.
Thursday October 30, 1997

Do not order from these people!! They are completed idiots! I ordered a DENON AVR 3600 through them almost 4 weeks ago. They charged my credit card in advance and told me it was shipping every time I called. Finally I gave them one more week. They never Shipped the unit. I had to dispute the charge with my Visa company. Do not order from them. Beware!!
Sat, 3 May 1997

I called them Sunday of last week inquiring about a Toshiba TV (by model number). They (joshua) insisted they had it in stock, for $900 less than the street price. I had him put me on hold and verify with his manager that they really had them and that was really the price, which he did! I thought the deal was too fishy and bought it elsewhere (One Call).

So I called back this week, got another salesperson, asked for the model number, and surprise, they don't even carry them!

Fri, 30 May 1997

Bad mailorder company
Thu, 12 Jun 1997

Want to recommend Coast to Coast Camera to everyone. The sales staff will actually talk to you, and the prices are hard to beat. I recently purchased a Pioneer CLDV-870 and a Yamaha RXV890 from them and the merchandise arrived on time and worked great. I recommend them highly.
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