Survey Info: Avalon Audio Video


Avalon Audio Video
RD#7, Box 26
Medford, NJ
Phone: 609-654-7752
Fax: 609-654-7005
E-mail: avalonav@aol.com
WWW: http://www.avalonav.com (under construction) Customer Comments:
Sunday June 14, 1998

Very Highly recommended. Bob is helpful, responds promply to phone calls and e-mails. He is honest about whether he can sell you the equipment via mail/phone order. He tries to understand your particular situation and makes recommendations. He also anticipates your needs and makes additional recommendations which is great for both you and him. This is what I call a win-win situation which is rare in the consumer electronics world.

Scott Wang
Monday June 8 , 1998

Count me as nother satisfied customer of Avalon AV. Bob was a great guy to work with, in a word - professional. Highly recommended.

Jeff Theobald
Tuesday May 26, 1998

Went with Bob because of his postings on the various audio newsgroups as well as the favorable comments here. Could not have been more satisfied. Had a defective Lexicon unit (from the factory) and he handled the return with no problem. Cannot recommend him highly enough!
Wednesday May 13, 1998

Add me to the list of very satisfied customers who have dealt with Bob. Extremely friendly and very helpful. I just purchased a Genesis 900 subwoofer from Avalon. Upon receiving the sub, I called Bob with some questions regarding the hookup to my processor. Although Bob is familiar with my processor, he didn't know the answer and took it upon himself to call the manufacture. His response to the situation was immediate. This is what I call customer service. And this attitude will definitely lead me back to Bob for more future products. I recommend him highly.
Wednesday May 13, 1998

I've been researching a system for the past few months, and I've counted on Avalon the whole way. They have a great selection, super prices, and Bob is far and away as friendly as salespeople come!
Wednesday May 6 , 1998

A higher rating than Very Good is needed to describe the quality of service and support that I got from Avalon Audio Video for my last purchase.
Monday April 27, 1998

It was a pleasure to buy from Avalon A/V. Number one, the price was exceptional. Bob was also very responsive to my questions, answering within a day of my E-mail to him. I purchased an Acurus 200x3 amplifier and it arrived at my door in perfect shape within one week. As has been mentioned, Bob does not misrepresent his products and his "to-the-point" answers to my questions were appreciated. Yet another thumbs up for Avalon A/V.

Jon F. Lutz
Monday March 23, 1998

It has been a great pleasure dealing with such an honest and informative person as Bob at Avalon AV. Would highly recommend him for any of your audio needs. He gives you the information that you are looking for, not just a bunch of hype to sell a product that he carries.
Wednesday February 25, 1998

I purchased a Velodyne F1800RII from BOB at a great price others couldnt match. He was very knowledgable and extremely helpful and accomodating in getting this huge subwoofer to me very fast. I would highly recommend Bob at Avalon to anyone in need for great Audio/Video gear at rasonable prices!
Thursday February 19, 1998

Bob responded extremely promptly to e-mail price inquiries, and was both knowledgeable and friendly when I spoke to him on the phone. His prices were good, and he even beat a closeout price from Audio Advisor when I mentioned it to him. Everything arrived exactly when he said it would and in perfect condition. I would have no qualms about buying from Avalon AV again.
Wednesday February 18, 1998

A fast, reliable company with reasonable prices. He supports what he sells. Highly recommended.
Tuesday February 17, 1998

I'd just like to put my $.02 in on what a good experience I had in dealing with Bob at Avalon. He's definitely one of the good guys, IMHO.

David Hays
Wednesday November 26, 1997

Bob at Avalon will put in the extra effort to satisfy your audio/video needs, Highly recommended. On a scale of 0-10 he is a ten.
Monday November 17, 1997

Bob, went the extra mile..No problems, no hassles and he does what he promises.
Thursday October 23, 1997

Bob gave me a lot of suggestions and advice over a three month time period. At no time did he push a product on me; he just stated what he knew from experience and let me decide. I bought several pieces of equipment from him and got good support. The right preamp out on my Amfi receiver died and he helped me by sending me his demo unit while mine went back to the factory. I didn't know anything about interconnects and he sent me some inexpensive ones to try out - I liked their build quality and decided to buy them, but I didn't get a bill for them until I asked for one a month later. He also stays out of the muck-raking in rec.audio.opinion and sticks to trying to help people.
Tuesday October 14, 1997

My recent experience with Avalon Audio Video has been the most pleasant A/V purchases in which I have ever been involved. Bob is very courteous, extremely knowledgable and always willing to go the extra mile for his customers. The equipment I ordered was delivered just as he had promised. I can assure you that I will be doing business with Bob for all my future A/V needs.
Tuesday October 7 , 1997

A true gentleman. I would not hesitate to recommend Bob at Avalon A/V to anyone contemplating the purchase of any products he offers. Conveys a sense of warmth and concern to the often impersonal mailorder business. From a very satsified owner of Aragon equipment...I will do business with Bob again.
Randall Johnston
orion@centuryinter.net
Friday September 5 , 1997

The best audio mail order company I've ever dealt with. Bob braved the UPS strike to help me replace a defective integrated amplifier. Avalon Audio Video stands behind the products they sell and believes in service after the sale. You won't go wrong with Avalon Audio Video.
Monday August 4 , 1997

Bob @ Avalon provided excellent service and was very knolwedgeable about his products. He sent me a DIA 100 on trial, and when it didn't deliver the sound I was looking for, graciously accepted its return and sent me the Aragon 8002 and 28k in exchange. Good prices too! Would recommend him to anyone who asked.
Monday July 21, 1997

For those who have ANY reservations about doing business via mail order or over the net, put them aside RIGHT NOW! I had the opportunity to visit Bob at his house/store. He goes above and beyond, setting the standard by which all other dealer SHOULD be measured! 3 months "after the sale", I received a letter from him...enclosed was a copy of a review that he couldn't find at the time of the purchase...I had even forgotten I had asked for it!!!
Sun, 11 May 1997

Went out their way to help with a defective unit and advice as to how to setup the Chiro 5.1 I purchased. Very prompt shipping.
Sun, 25 May 1997

Absolutely superb service. Would (and have)recommend Bob to anyone interested in the brands he carries. Always very courteous, provided heaps of excellent advice and gave me excellent service especially considering he is on the other side of the world from me! I got a great deal on a complete Chiro system (220V as well!) so please give him a go! worlds

Wed, 28 May 1997

Very helpful; satisfying sales experience, great follow-up and support with setup/follow-up issues. I've been very pleased pleased by the experience.

- marc
Wed, 25 Jun 1997

i bought cables for a complex hometheatre system from bob. he helped me to design the system. as it is difficult to get a sound level meter in europe he bought it for me privetly and send it to me great guy.
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