Survey Info: Apex Audio & Electronics


Apex Audio & Electronics
PO Box 551
Stryker
Ohio
43557-0551
Phone: 419-445-0144
Catalog: 800-274-3859
Email: apex@bright.net
WWW: http://www.bright.net/~apex Customer Comments:
Saturday January 17, 1998

In many car audio magazines I have seen the ad for Apex. At first, I thought it was a rip-off, but i was curious. So I paid the $50 for the catalog. I thought, hey what the heck, I can get my money back, and I get some free stuff, right? Wrong. They sent me a free cd CERTIFICATE, a free pager CERTIFICATE, and a free cell phone CERTIFICATE. The "certificates" were mere scraps of paper cut out by hand, you had to pay outragous shipping charges and other fees, and you get them with your first order.Now the initial prices were great. But the shipping charges are totally unethical.Now, to place an order it has to be mailed in, with a check, money order, or your credit card number.Now, for those shipping rates, there should be at least 3 day shipping like crutchfield, but no. AFTER your order is recieved, it takes 2-3 weeks at the LEAST!! By the way, forget about manafacturers warranties. They're not authorized by any of the companies they sell.
Wednesday October 22, 1997

If you have ever visited Apex's homepage, it is quite apparent that the "deal" they offer is quite attractive. I was regrettably sucked in by their propoganda, if you will. I paid the USD$39.95 and had the catalog sent to me. Apex had claimed that the customer pays ONLY the wholesale price and that there is no markup. They also claim that their shipping charge is what they pay. There are supposedly "no hidden charges". This is definitely NOT true. I must admit that on the surface, the prices are quite attractive. However, when examined in more detail, it is quite obvious that the customer is being misled (whether purposely, or accidently, I do not know for sure -- it does seem like the first one, though). They do indeed charge a handling charge and their shipping prices are extremely unreasonable.

As for their customer service, in their catalog, they advertised emails receive a response in 24 hours. From my experience, I can say, without a doubt, that this is not true. After I received the catalog, I emailed Apex with some questions. No response was received. Two weeks later, it was sent twice -- with approximately 3 days in between. One of them was finally answered. However, the answers were meaningless answers that ranged from one word to one sentence, at most.

The pathetic customer service, combined with the outrageous hidden charges pushed me to send them a complaint. This complaint was sent 3 times within a period of 2 weeks. This time, not even a peep was heard. I am extremely dissatisfied and angry. Please put a vote for 'extremely poor' under your list of mail order companies in order to aid in the deterance of other such incidents.
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