Survey Info: ABC American Buyers Club (ABC Stereo, ABC Electronics)


ABC American Buyers Club (ABC Stereo, ABC Electronics)
130 highway 33
Englishtown (aka Manalapan), NJ 07726
Phone: 800-354-1324
Phone: 732-780-6600
Phone: 732-431-5557 (technical info)
Fax: 908-294-7480 (technical info)
E-mail: hometheater@stereoabc.com
 WWW: http://www.stereoabc.com
WWW: http://www.abcstereo.com Customer Comments:
Saturday June 27, 1998

Do not buy anything from these people or believe one word they say to you. I ordered a Sony CD player 5/10/98 and was told it was in stock. My fax confirmation said I would have it or at least it would be shipped in 7-10 days. Either way it was academic because it was never shipped. I was told, however, on 3 seperate occasions that it was "en route". I could not get a tracking # because Jay said releasing the #'s led to mail order fraud. By 6/10/98 I had enough and cancelled my order, but not before being exhusted from making up and telling so many lies, they must sleep extremely well, content in the feeling of a job well done.
Sunday June 21, 1998

Iordered a pioneer receiver vsx -07tx for $1029 from abc on friday june 12th and got a prompt e-mail verifying my order,i then happened upon this web site and what i read really made me wonder if i made a mistake of ordering from them .So on sunday nite i decided to e-mail for tracking #,on monday the 16th i didnt get a response from them,so e-mailed again that nite still no response to my e-mails,now i'm thinking everything i've read about them is true.cause my credit card has been charged to right away on friday the day i ordered..so i called jay to see what was going on and was told couldnt check on it computers were down and warehouse was closed and to call back tomorrow, so decided to send jay an e-mail that if i dont see my order by friday the 19th to cancel my order,and that i've contacted my credit card co. about getting my money back if you dont deliver by friday since i requested next day shipping,i finally received e-mail back on weds, saying receiver has been sh! ipped and would be 7-10 days from day of order,i guess my e-mail got their attention cause friday guess what showed up but my receiver double boxed and in a nice pristine factory sealed box,i checked tracking # to see when shipped and was shipped weds eve and sent 2day air so my e-mail must have worked.receiver works great and a week isnt bad to receive,but everything said and done would probably not order from them again not worth hassle
Tuesday June 16, 1998

Just ordered a processor from them Parasound 1500. They were(Jay) helpful on the phone and tried to track down other hard-to-get item for me. I'll let you all know how it goes. I couldn't afford the unit anywhere else.
mmr7@earthlink.net
Tuesday June 9 , 1998

The guys at ABC are a couple of real (profanity removed). They don't deserve to be in business. I feel sorry for anyone who doesn't heed the warnings posted on this list. I have no doubt that the few good reviews ABC received are fake, posted by ABC themselves. A few people gave them good reviews based on their visits to the store--of course they can't try to cheat you in person! They can't hide behind nonexistent merchandise and shipping dates.
Monday June 8 , 1998

I love these guys..... I ordered a Marantz remote ($199) and was suprised two weeks later when it was a no show.... I call,.. get all the stories for three days, then I finally give up and decide to make some 'legal calls' THE NEXT DAY what shows up to my door, but the remote, a $2000 Yamaha Amp, and a $1500 Cd player!

ALL for $199! Thanks for the lying guys,... I am not calling you on this one!
Thursday May 28, 1998

I placed an order for a subwoofer on March 18th, was charged on my CC on the April 8th. To this day have not received the subwoofer and continue to get the runaround, this person is not here, call back later, or will get the information about your order call back tomorrow. I have called every week since then because they said it was shipped but nothing showed up. The CC company has issued credit on my account so it is not costing me anything. I will continue to call and harass them until I get my subwoofer......
Warning - Stay away from this place!!!
Thursday May 28, 1998

I join the list of disasstified customers...I order two Parasound Amps, was told (promised) they were in stock and available, 10 days later I called, to be promised again that they had been shipped out, this went on for over 45 days, 5 to 6 different calls, never once heard from them. Every time you talk to them you get a new lie, wasa out-of-stock but it's been shipped, you should have it by now,...blah, blah, blah, etc. All I can say is stay away!!!
Saturday May 16, 1998

Lied,rude I am sorry I ever heard of them STAY AWAY!
Monday May 11, 1998

I emailed ABC's websuck for pricing of a Denon decoder. After several days of no answer, I telephoned for pricing. I was assured they would beat any price. Several days later, I called the best price I had found. They agreed to "meet" the price, so I placed the order on 4/10/98. It was to ship to arrive within 7-10 days. On 4/20/98 I received a reply to my original price request offering the unit for $10 lower than my order price. I called, asked for the lower price and for a delivery date. I was put on hold and left. I called back and was told the order price was the price...no further breaks. They said the unit had shipped on 4/15...expect 7-10 days from then. I gave it 10 days, then check my VISA account and learned the charge had been entered on 4/10, my original order date. On 4/30 I called again and was told they would search it out and call right back. On 4./31 I called again. This time I was given a UPS tracking number, which revealed they had actually shipped the unit on 4/30, 20 days after charging my account. The prices are quite good, but be aware that the account will be charged immediately. The goods will be shipped when available...and someone is good and ready.

PS: They seem to be known as StereoABC & ABCStereo. (Website: www.stereoabc.com. The shipping label came from Alpha Sound & Vision, 130 Hwy 33, Englishtown, NJ 07726 Tel: 800 354-1324. The telephone is the same for all three company listings.
Saturday May 2 , 1998

This company is truly dismal!!! I ordered an amp and CD changer with 2 day delivery. After 3 days they called and said they entered the wrong zip code for shipping. They said wait two days. I waited another four days. Nothing. I called them and they told me to call back. After calling back five times, I told them to call me back. They never did. I finally called them and they said they lost my phone number!!!!! Finally someone came on line and said they were never shipped!!!! He said the first person must have been mistaken, because my CD changer wasn't in stock! This is ater verifing on the first day they were. He then offered to ship the amp next day at MY cost! He told me they couldn't pay for it because they weren't making enough money off the sale!!!! It is obvious they lied to me on the first call and were just buying an extra couple of days. I cancelled the order and went elsewhere and recieved it in two days with no problems.
Monday April 6 , 1998

I placed an order with them for a Yamaha DSP-A1and a Marantz Universal Remote on Friday April 3, 1998 and the price agreed upon was $1999 for the Yamaha and $199 for the Marantz remote. The prices inluded shipping. I made it very clear that I needed to have the shipment by Monday, April 6.

On Monday the 6th of April instead of the shipment I got a call telling me that I would have to pay an additional $110 if I wanted my order to be shipped and that I would receive it on Wednesday April 8, 1998. Also that they did not have the new model of the Marantz remote instead they could send me a demo unit of the old model for $150. I was told that if the price did not suit me they would cancel the order since they had enough buyers for the Yamaha units.

This is certainly the last time I do business with them.
Monday April 6 , 1998

I ordered from them a month ago and finally ended up calling consumer affairs division in New Jersey and they didn't seem surprised when I mentioned their name.
Thursday April 2 , 1998

Slow delivery, poor customer service, not factory authorized for most manufactors, Would do without before ordering from them again.
Friday March 20, 1998

Here is my experience with ABC. Placed an order with them on 3/12 BEFORE I found this website because the prices were great. I was told I would receive my order in 7-10 days (sound familiar?). Found this website later that day and contemplated cancelling my order but decided not to. Called 3/14 to get tracking # and was told I had to wait 48 hrs after the order to get one. I asked if I could find out if the order had shipped and was told the warehouse was not open on weekends. Called back 3/16 and was told I could not get a tracking # until the order was late for delivery. Asked if it was shipped and was told that what I ordered was normally in stock and should have been shipped. Came back to this website and read more comments about ABC and decided to call back and cancel. Checked credit card and was never charged. Interesting considering it "should have" been shipped.
I'm glad I found this website since everything people said here was true and I got out while I still had the chance.
Friday March 20, 1998

at first i thought these folks were scamming me ..not true... they are just real real real bad. Gave me 3 different ship dates... none were right. Look elsewhere before buying from these folks
Thursday March 5 , 1998

well it's been 3 weeks still no product, I got every story in the book spoke to jay, dave, joey all bullshit "let me check", kept me on hold for 45 mins, 3 times, came back with no answer, they claimed they shipped it, they say call me back tommorrow i have to check with the shipping company, we don't give out tracking numbers,i called ait frieght no record of any shipment it took me 10 minutes, these guy's are full of shit, i don't know why yet, i cancelled my order, they say they will credit me, this will be a battle i'm sure, i called bbb and my cc company both will make formal complaints and their security will investigate. the bbb has many complaints on them. don't do waste your time there full of shit.
Wednesday March 4 , 1998

Excellent prices, advice and services.
Tuesday March 3 , 1998

read below same story great price $880 include shipping for the mirage bps400, claims shipped, never received, claims shipped by ups, then by ait freight, refused to give tracking numbers, i call, ait feight, they have no record of shipment, then they claims it wasn't shipped, tried to sell me another sub, they play games, talked to BBB, they have many complaints. I i only saw this site before i would have not tried them, they claim all the bad posts are from their competion.
Thursday February 19, 1998

Stay away from them. I was lied to about the availabiliy of my order, how long the shipping would take, & to make matters worse, I received a wrong item in my shipment. I had to take the time to write a letter explaining to these idiots about their mistake & pay to ship the item back. They wouldn't even reship the correct item out until they received the wrong one back. That was almost 3 weeks ago and I haven't even heard from them. Definately don't let their "cheap" prices influence you like they did me. Give your business to someone who cares.....
Thursday February 19, 1998

After taking 2 calls to cancel an order, it then took 4 calls to get a credit on my card. Each time the accounting person said she would call back, but never did. I actually had to file a dispute with the card company first, after which they credited immediately. If you're in a suicidal mood and want to actually order from them defintely don't use cash or check because I can't imagine what it would be like to get a refund when you have problems.

Great job on this survey site!
Friday February 13, 1998

If you are having a problem with ABC let your credit card company know. For details review the back of your statement. ABC is rated by the Better Business Bureau of Central New Jersey, Inc. as "unsatisfactory" which means "records show a pattern of no response to customer complaints". So as an alternative "contact the Monmouth County Division of Consumer Affairs at (908) 431-7900" located at 50 East Main Street, Freehold, NJ 07728. ABC has to respond to complaints filed by Monmouth within ten business days. I commend the services of the BBB, Monmouth, and this web site.

Moderator Note: The Consumer Affairs number mentioned above has changed to 732-431-7000
Thursday February 12, 1998

To all future buyers contemplating a purchase from ABC. I read all the bad press and ignored it. I was lured by the low prices. I even faxed ABC copies of all your messages and promised to write a great letter here if they didn't let me down. Well folks, I don't care how many good letters are posted here. I implore you not to even call this company unless you want to harass them. There is no lie that hasn't been invented they would be ashamed of using. I warn you again to stay away from this company. You can thank me later when you read more horror stories from people who buy after my warning!
Tuesday February 10, 1998

I dealt with Nick at ABC Stereo and found only straight-forward service and a product delivered as promised at the agreed upon price. They took the time to explain the product and answer my many questions with patience. I recommend them as quality merchandise at a great price.
LS
Sunday February 8 , 1998

Beware of ABC!! Ordered a Yamaha Rx-992 Receiver from ABC based on low price Quoted by Rick-Did not see the product for over a month and three lengthy phone calls in which I was promised it was shipped on every occasion. Getting a FedEx tracking # was like pulling teeth, but it did ultimatly get me a receiver in the mail after a 34 day wait.
Friday February 6 , 1998

Ordered a yamaha receiver on Dec. 30 and was told I would receive it in 7 to 10 business days. Called on Jan. 13 and was told it was shipped last friday but I could not get a tracking number. Called on Jan. 20 and told it was shipped and to call back at 6pm est to get the tracking number. Called back and was told I still couldn't get a tracking number and call back tomorrow at noon. Called back and was finally given a tracking number which I entered into the UPS website which told me the package had been shipped at 7pm est the night before. Credit card was charged the day I ordered. If you love to wait and get lied to constantly this is the place for you! Wouldn't order from this place again if it was the last place on earth.
Friday February 6 , 1998

I called them twice and I am telling you that the salesmen are very rude! In fact one them hanged up on me while I was asking him a question!!! I ordered a kenwood receiver, Krx-1000 from them. I waited a week and I called them back if they have send out the receiver yet. Guess what they told me? They said that the receiver has been discontinued and they no longer carry it. I got angry and I asked them why is that they did not tell me earlier when I ordered in the first place. They said it is because of their computer's fault that says it is still available. They don't even bother to call me to tell me this and they did not even apologize. People, trust me, don't even bother to do business with this company! They are rude and unresponsible! What kind of company that does not even bother to upgrade their computer's data? Man, what a messed up company!
Thursday February 5 , 1998

They will not fulfill the time frame but they will charge your credit card very soon.
Tuesday February 3 , 1998

I saw good and bad comments about ABC. I decided to give them the benefit of doubt.

I called ABC (Bill) to check if they had a unit of the discontinued Harmon Kardon CD Changer- FL8450. He said it was available and immediately charged my credit card. Few days later, he called me back to tell me that it was not available. Weeks later when I saw the charge on my credit card with no credit, I called them. I was given the run around. Believe me, they kept me waiting for about an hour. Then one of them asked me to call Dave at (888)292-0955. When I tried talking to Dave, he said that he was shocked that he was contacted. Finally he suggested that I contact Angela who said that my account would be credited. I have not seen the credit for over two weeks. I wonder how they stay in business.

The moral of the story: Keep away from ABC.
Tuesday February 3 , 1998

My order has not arrived despite my credit card being charged almost a month ago. My email was ignored, and my salesperson has not called back as promised. I would never try to do business with this company!
Saturday January 31, 1998

The salesman was rude, and could not be bothered with questions about the product or it's price.
Sunday January 25, 1998

They have to be the worst. Do not buy from them!!!
Friday January 23, 1998

I had a mixed reaction with ABC/Alpha/whatever. They knew their stuff, and their prices were the lowest i've seen, but after a 4 months of hassels, i would be VERY hesitent to deal with them.
My initial contact was good - i was looking for a dolby ac3 receiver, and they steered me towards a denon receiver. i bought it, had a receipt which had me down as a home trial purchase which i could return for a credit, and took the thing home. later, i decided to return it b/c i needed the money for another interest (my fiancee). i returned an UNOPENED box, and was told my credit would be issued. well, that was in august, and it wasn't until november that a credit was issued. That was after three months of crap from them and dealing with my credit card company about how the dealer had not issued a credit. it wasn't until i went to the store for the third time that i actually SAW them issue a credit. Of the three employees there, one looked like a greasy musclehead, the middle moron was a fast- talking scumbag with the worst tailored suit i had ever seen, and the third was a guy that looked like he had crawled out of a van filled with pot smoke. talk about professional...
Thursday January 22, 1998

Good prices, service and shipping a little slow. Otherwise quite good.
Saturday January 17, 1998

Tried to order an Energy subwoofer, I asked if it came w/ mfg. warranty, they said yes. I checked up later (duh, I should've checked before) and of course they aren't authorized (no one is to mail order Energy). In the meantime they had immediately charged my card. When I called 7 working days later, they said it was too late in the day to get the tracking number to call back the same time the next day (so that it would be too late to check the next day too). So I called earlier in the day so they would be no excuse, which upon requesting a tracking number they said that the sub they were going to send was apparently a demo so they were waiting for some more to arrive from Energy (how since they aren't authorized), but they could offer me the next model up (bait and switch). It's not worth the amount of money they claim to be "doing you a favor" for the deceit that goes on. I've got a report into my card company so I'll give them 24 hrs to credit.
Tuesday January 13, 1998

Ordered some Adcom equipment in November. Very good pricing, was told I should have order in 7-10 days. After 2 weeks I called requesting shipping information which they could not provide me but assured me that all items had shipped. Called before Christmas and again told them I had not received anything. Said they would get part of the order out 2 Day, received it 4 days later. Called again to get an idea of the remainder of the order, was told it had shipped Ground and I should see it in 5 days. Again nothing showed up, called every day for a week and a half, told it was difficult to get information because of the CES show. Next week will make 2 months since my order which is still not completely received. Called and told them If I don't have the remainder of order in my hands by the end of the week I am cancelling. Basically there is no price short of being free worth this much aggravation.
Tuesday January 6 , 1998

I was with ***** last week and completely share his opinion of ABC (Alpha Sound). Great folks, great gear, great prices, and a **very** professional treatment in all respects.
Monday January 5 , 1998

Let me preface these remarks by stating that I am in no way affiliated with this store, nor have I had any prior experience with them, or with any of the folks working there. I am 49 years old, an independent businessman, for whom audio has been a hobby (actually an obscession would be more accurate) for the better part of three decades. I have two college degrees, and have been teaching physics and advanced mathematics for 28 years. I am a licensed radio amateur, having held the Amateur Extra class license since 1977, and first licensed in 1966.

I like to think of myself as an educated consumer, particularly in the area of home entertainment equipment. These folks passed my "acid test" by correctly answering several rather involved technical questions during the course of a 15 minute conversation in the store before I asked them to give a product opinion. They then proceeded to recommend a product to me, which on their recommendation I purchased at a cost of roughly $1,600.00. While in the store, I also spent roughly another $200.00 on a smaller piece of equipment.

On getting the gear home, there was a problem with the smaller piece. Since it was a holiday, the store was closed, so I waited until the next business day. I called them. I spoke with Steve and explained the problem. He was very courteous during the conversation, placed me on hold while he checked inventory (took him about 5 minutes) and then told me that they had plenty in stock. I asked if I could bring the defective piece in for a direct swap. He assured me this would not be a problem. And on my arrival at the store, not only was it not a problem, he had the replacement piece already pulled from storage and ready for me to take home.

I must simply say that every possible aspect of my experience with Alpha Sound (StereoABC, or whatever you may want to call them) has been extremely pleasant. These folks know their product line; they also know the industry, and had absolutely no hesitancy about recommending products to me that they DO NOT SELL and CANNOT GET. Their every demeanor and mannerism told me that their primary interest was my satisfaction with my purchase decision, even if the decision did not involve a purchase from them. There are very very precious few merchants about whom I can say that.

Now, we do not live in a perfect world, and everyone has a bad day, and even the best run of businesses occasionally comes up smelling like excrement. But I cannot say this about these folks. At least, not based on any experience I have had with them.

Would I buy from them again? Absolutely.
Would I recommend them to friends? Definitely.

If I had to complain about anyting, it would only be to chide them into making their "pay and leave" process a bit faster! But then, it is always fun to spend time looking at good equipment!!
Tuesday December 30, 1997

Buy elsewhere. I was promised a Mirage subwoofer in 7-10 days. 10 days passed, with no sign of the subwoofer. Called to ask about the delay and was treated very poorly, then placed on hold for over 5 minutes. Then I was told unit would arrive "next week." I called back the next Friday, still no sub.

Almost four weeks had now passed, and I did not receive the sub until I was completely fed up and told them to just cancel the order. They then said I would have the unit in two days. I gave them one last chance, and I finally received the unit. So, I received the unit 3 weeks late, they were very rude on the phone, and they charged my credit card on the order date. But, unfortunately, there's more.

To take the cake, the sub appeared to be a demo unit, or a dealer B-Stock item (as the carton had been opened and was also crushed. They said they "had to open it to make sure it wasn't damaged", sure, whatever). The serial numbers had also been removed from both the unit and the carton.

Surprisingly, I ultimately kept the unit because it was sold for literally half list, which is good even for a demo. But it wasn't supposed to be a demo unit, and it wasn't supposed to arrive 3 weeks late, and I wasn't supposed to be treated rudely when inquiring about my late order.

The REAL kicker, is that I live just down the road from the place. From looking around the place, it appears they have very few items stocked (mostly mass-market stuff: JBL, BIC, etc.), and they "get" items as customers call and order them. From where, I don't know...

Needless to say, I haven't been back to ABC/Alpha Sound & Vision, or whatever they're called this month.
Wednesday December 17, 1997

Today I had a discussion with Dave- the customer service representative about my reclamation and in general about their operation. Based on this facts I am changing my ratings from Very Poor to OK.

I still have some open issues with them from my cancelled order but they made a promise to make it right. I am a believer.

Based on this discussion I can give them some credit: maybe they don't lie to you. They just happen to give you incorrect information.

To avoid confusion it is very important to try to talk to the same people all the time because the information you might get from another representative may not be correct. Especially in case of shipping dates.

Their intention may be good, but it seems that they should organize their operations much better if they want to get some positive reviews in the future.

Will I do business with them in the future? It depends on their ability to keep the promises they make about their service.
Thursday December 4 , 1997

Don't order from this place. Ordered a DVD player and it took over a week to get to me. Billed my credit card on order not on shipment. Salesman agreed to drop the price and recredit my card for some of the balance.. It's been a month now and I'm still waiting for the credit. I also was going to order a receiver from them which they said they had in stock. After talking to some other people and the DVD problem I asked the salesman to get it to me in 2 days and I would still order from him. He promptly recredited my card (I'm sure because they didn't have it in stock) basically they lie lie lie.. Take your buisness elsewhere
Wednesday December 3 , 1997

Same experience as everybody else. I thought I'd give them the benefit of the doubt because of the good price, but they couldn't deliver and always gave me a run-around. I placed my order on Nov 17. At that time I was told 7 to 10 days. The next time I called I was told 7 to 10 working days.When I called on the 10th working day, they said the speakers had shipped but they had to wait till the 11th working day to give me a tracking number. Well today is the 11th working day, and of course there is no tracking number. Today's story is that they had them in stock when I ordered, but they had so many backlog orders to fill that they ran out. However, they are definitely getting a new shipment in next week. Yeah right! Of course, they charge your credit card on the day you order. Needless to say, I cancelled my order.
Monday November 24, 1997

Don't order from this company! They don't give you tracking numbers, because they claim people change addresses to have the products delivered elsewhere and then tell the company they never recieved it. Jerked me around for 2 weeks, telling me they would get them, then telling me it was company policy not to furnish tracking numbers. Every mail order company no matter how small or large, gives out this vital info. Some even go the extra mile and call you/e-mail you when it is shipped, with numbers. It's the only assurance for customers to know the product was shipped out, which brings me to the other reason...they charge your card immediately, and before the order is shipped! I know because I called to ask if my order was shipped and asked for tracking numbers. When they told me it wasn't even shipped yet, as it took days to process it, I asked why they charged my card when the order wasn't even shipped. They fumbled around that question...couldn't even answer it. Needless to say, I never got my order within the timeframe promised or tracking numbers and I cancelled. They got obnoxious when I told them I was refuting the charges with my bank.

Bottom line...I suspect if they don't have something in stock, they keep stringing the customer on believing the item was shipped, when in fact, the item is backordered. Or they use the ol' bait and switch. They couldn't even give tracking numbers to support their claim they shipped it. Find another company...there's plenty out there who play fair and want your business. Mail order can still be a pleasurable experience, just do your homework!
Sunday November 23, 1997

Low prices but no warrenty and abominable warranty service. Be careful unless you have a relative who is a good audio repair tech.
Friday November 21, 1997

Please visit the following Web Page detailing problems I encountered with a Sony PC7 Digitial Camcorder. The complaining is mostly about SONY, but I did buy if from these guys and they won't exchange it....just send it in for repair.

http://www.infowest.com/h/henkew/pc7
Monday November 17, 1997

Dealt with Jay. Very knowledgable and no BS. Ask for price match. Very happy with there phone service.
Friday November 14, 1997

Don't buy anything from this company. They are very rude, hang me up many times when asking about the reason for the long delay. Besides, they(means the company and all of the salesmans- Jay, David, Bill, Tony...) are very dishonest people because of the following reasons: 1) they bait and switch. 2) they don't give you a order #. 3) they never give you a order tracking number or give you a wrong one. 4) they charge you the same day you order the product but they don't send you the product or a long long time after your ordering date. 5) they claim they have the products you want but actually they do not. 6) When I asked for a 2 day express service they charged me the price of 2nd day express but after a long delay(3 weeks) they shipped it to me by ground. 7) they charge more than what they post on the Web page 8) when you asked for the reason of the long delay, they keep telling you different stories such as they already sent it, you did not order on that date, it takes about 2 day to ship it to or it takes about 7-10days or even it takes about 2-3 weeks, they can even claim they do not have your information(but they already charge my credit card!!!). After such a painfully experience, I sincerely request all of the people who read this message to spread this out to avoid more people being tortured by this company named- ABC American buyers club, ABC Home Stereo Specialist, or ABC Home stereo and theatre.
Monday November 3 , 1997

My experince with www.stereoabc.com has been good. I was looking for the lowest prices and was not disappointed. They answered all my questions and seemed very well educated concerning the equipment they were selling. I specifically asked several questions I already knew the answer to, they gave me the correct answers. I will probably do business with them again.
Friday October 31, 1997

Don't buy from this company! This company is absolutely a fraud. Called to order a Marantz SR870 receiver and a CD67-SE in mid-September and was promised that they both are in-stock and should receive them within ten days. Ten days later, I got the receiver but not the CD player. Called back and was promised again that the CD player is on its way but couldn't issue a tracking number. I waited ten days again but still hadn't received the CD player. So, I called once again and was told that the order by lost. But they are re-sending it. So, I gave them a third chance. Of course, the CD player didn't arrive as it was promised! I called them and was told the CD player won't be in-stock for another week or so. So, I canceled the order. The sales person, David, (actually is one of their managers) promised to issue credir back to me. But so far, five days passed and the creidt still doesn't show up on my credit card. I am calling my credit card company to dispute the charge. When I told David that there are a lot of bad reviews about them, he claimed that the bad reviews are from their competitions. Well, I am a true customer and am leaving my email address below. If you have any doubt, ask me about my experience. Please, please, don't buy anything from them!

luobr@oocl.com
Friday October 17, 1997

Ordered an NAD 512 on 10/3/97. They said I should receive it in 5-7 working days. Called on the 9th to get a trace number. They said they didn't have one yet and it shipped on the 8th and it would take about 5 work days to receive it. Called on the 15th - no trace number yet and was told it was shipped on the 14th????? Hmmmm. Was told to call back on the 16th to get the trace number. (I think there's something fishy going on-- no trace numbers but the item shipped??).
Thursday October 9 , 1997

Ordered a Yamaha RXV 992. After 1 week, they said to wait up to 10 business days for delivery. After 2 weeks, they said it had just shipped the day before. After 3 weeks, they said it just shipped "today" and then tried to get me to buy a different product. What will the 4th week bring?
Monday September 29, 1997

Give no tracking # or shipping info. Very rude! Charged my card same day. Still waiting on order after 14 days. Lied about being authorized dealer. Uses various company names.
Friday September 19, 1997

Great company! I got my NAD 314 for $249 ne in box. I've just walked in and in 15 minutes I bought my int. amp. at the lowest price possible. They are willing to negotiate the price.
Tuesday September 16, 1997

Charged your card the day you placed the order, large delay (three weeks in this case)
Monday August 25, 1997

I am also surprised at the negative comments regarding this supplier. I talked many times with two reps before buying a Denon AVR-2600. They beat the best price that I could find. I also nearly purchased 4 NEAR 50me's and a Genoa center. A local guy had them in stock and nearly gave them to me or I would have gone with ABC.
Wednesday August 6 , 1997

great prices. equipment was well boxed for shipping. may have to wait it out on the shipping, but if you don't need it right away, they're good to buy from.
Tue, 20 May 1997

Charges your credit card the day you order.
Thu, 22 May 1997

I am very suprised at the number of negative comments. I called these guys, made a deal, sent a money order priority mail and got the merchandise a Denon AVR 2600 within 2 days after they received the MO. They beat everybody elses price by a considerable amount. I've recommended them to my all friends.
Thu, 22 May 1997

Don't believe the very poor rating. We have the best prices and can offer you the widest selection of home audio and home theater products available. We have thousands of satisfied customers who will attest to our greatness. We will start calling them and having them boost our rating. Thank You for considering ABC Alpha Sound & Vision.
Tue, 3 Jun 1997

Very Rude, unwilling to discuss features of different models. Never even bother calling these idiots.
Fri, 6 Jun 1997

Not a B&W dealer - B&W Loudspeakers of America
Tue, 10 Jun 1997

Claimed to have shipped something they never had. Then billed my credit card
Thu, 19 Jun 1997

Said they had the reciever in stock and after 3 days it hadn't shipped. I called them and they said they lost my order, then they found my order, but didn't have any in stock. They then tried to pull the bait & switch. I told them not to ship me anything and don't charge my card. They were all very friendly, had great prices.
Mon, 7 Jul 1997

Very pushy when trying to sell me an extended service contract. Tried to "barter" on the price after I initially refused. Extremely long delay. 7-10 days turned into 20 before I cancelled my order. Could have taken much longer. Told me my order had shipped when in fact they did not even have the unit in stock. Very rude. Poor customer service. Long delays on hold. Pushy. Tried to talk me out of cancelling my order. Tried to talk me into accepting another brand and model.
[Best Viewed With Any Browser] Home | Mail Order Menu | Feedback | Search