James P. Knoll
9236 5th Avenue South
Bloomington, Minnesota 55420-3812
jknoll@visi.com

QUALIFICATION PROFILE

Software: FrontPage, IE4, Netscape, JBuilder, VCafe, Office 97 Suite,
Lotus Notes, X Windows, UNIX Tools, Interleaf, Cyberleaf

Operating
Systems: Windows NT4, Windows 98, Windows 95, Windows 3.1, DOS, UNIX
AIX, HP/UX, Linux, UNICOS, OS/2

Servers: Netscape Enterprise, NCSA, Windows NT4, Microsoft IIS

Languages: HTML, Perl, Java, C, Pascal, BASIC, COBOL, Assembly Language

Hardware: IBM Servers, HP Servers, PCs, Cray and ETA Supercomputers, Unisys
2200 Mainframes, SUN Workstations, Most Peripherals

Senior Software Engineer - UnitedHealthCare, Inc. 1995-Present

• Webmaster of Application Frameworks (AF) department web for three years
• Promoted from Technical Writer to Senior Software Engineer
• Developed and administered all aspects of the AF web environment using hand-coded HTML, FrontPage, and root access to distributed servers
• Integrated tree view Java applet for AF web and enhanced performance
• Administered UNIX web server and added full text third party search engine, majordomo discussion groups, and archive system
• Troubleshooting department web server and HTML page problems - maintained current textual and graphic web information
• Authored and tested 300 page Multi-Tier Server Development Guide

Technical Writer - Cray Research, Inc. 1991-1995

• Helped spearhead movement to put documentation on Intranet Web.
• Wrote UNICOS and Programming Environment installation documentation. Placed online versions on the World Wide Web for viewing with Mosaic.
• Wrote supercomputer application documentation including: TurboKiva internal combustion engine simulation software, UniChem molecular modelling software, and MPGS (Multipurpose Graphic System) graphical post processing software.
• Wrote internals documentation (TUIRM) for the Trusted UNICOS operating system using Interleaf. The project was part of Cray's effort to receive a National Computer Security Center (NCSC) security rating.
• Reviewed C source code and interacted with development staff for relevant device driver information.

Technical Writer - Unisys Corporation (Contract) 1990 - 1991

• Completed on schedule software and hardware documentation for the SX 1100 system (Unisys' version of the UNIX operating system).
• Completed Bachelor of Arts Degree as full-time student.

Salesperson - National Safety Associates, Inc. (Entrepreneur) 1989 - 1990

• Developed and operated direct market sales business in environmental water and air filtration products.

Technical Writer - Lee Data Corporation, Inc. 1987 - 1989

• Wrote maintenance and user manuals for multi-functional, interactive terminal systems.
• Established online dial-up information and program retrieval database.
• Provided departmental IBM PC hardware and software support.

Technical Writer - ETA Systems, Inc. (Contract) 1986 - 1987

Technical Writer/Manager - Computer Network Technology, Inc. 1985 - 1986

• Established publications department and determined needed documentation set for ultra-high speed local computer networks.
• Wrote product data sheets and user manuals, bid printing, produced graphics, shot photographs, and coordinated advertising.

Senior Technical Writer - National Computer Systems, Inc. 1980 - 1985

• Wrote system hardware reference manual set for peripherals, DEC and Texas Instruments computer systems.
• Member of systems engineering change approval board.