Open Mail on the Palm Pre and then choose "Email" in the upper left corner.
Choose "Preferences & Accounts" from the dropdown menu.
Select "Add An Account" at the bottom of the page.
Again, click on "Email" in the upper left corner and choose "Manual Setup".
Enter the following settings:
Mail Type: Exchange (EAS)
Email address: Enter your email address
Incoming Mail Server: mail.vcollaborate.com (It will read https://mail.vcollaborate.com)
Username: Enter the "SAM Account Name" from the EAF control panel (ie: visitest_gofresh-pre). This is found by logging into EAF (admin.vcollaborate.com) with the administrator log on found in your documentation. You will then need to click "Users" and choose "User Properties" at the top of the page. Here will be a field with the SAM Account name.
After this information is entered, enter your password for the account and hit the button at the bottom of the page. Your new account is now setup. Please allow a few minutes for the account and associated email to sync.